Flora Fibres, Privacy, and You

In line with the new GDPR regulations coming into effect on May 25th 2018 I have updated my privacy policy. Please read on to find out how this effects you, and what I will be doing with your information (spoiler alert: nothing you weren’t expecting me to!). However if you have any further questions about this policy, please feel free to contact me.

Privacy Policy

As fans and customers of Flora Fibres Yarn I may hold some information about you (such as your name, email address or postal address). This information does not include your bank details or other financial information, as this is held securely by the processing companies, whether you are buying products from my Etsy store, patterns from my Ravelry store, or paying an invoice via PayPal. These companies never share this information with me, or anyone else, and for more information about each of these companies you can view their privacy policies here:

Etsy’s privacy policy, Ravelry’s privacy policy, PayPal’s privacy policy.

How I collect information

My mailing list is managed using Mailchimp, and by signing up for it you will be kept in touch with what’s going on in the world of Flora Fibres. You will only end up on this mailing list if you have chosen to sign up yourself (which you can do here), or if you have specifically asked to join the mailing list, for example by completing a “join our mailing list” form at a yarn festival. I will never add people to the list without their consent, and you are always able to leave the list at any time by unsubscribing, the link to do it is at the bottom of every email I send.

Whenever you place an order from Flora Fibres Yarn, either directly or through Etsy or Ravelry, you provide me with sufficient information to process the order for you.

The website provider I use, WordPress, has cookies enabled for this site to make sure your computer (or other device) is recognised if you visit here again. It verifies who you are, for example if you are a fellow WordPress user and are logged in to your account, or if you have commented on any of my posts.

Who has access to your information

In a word: me! As the sole maker, creator and all round business woman behind Flora Fibres Yarn I am the only one who ever has access to your information. And I never, ever pass that information on to other people. Promise. Not even if they say please.

When you sign up for my mailing list, your details are also held securely on the Mailchimp servers. You can read about their privacy policy here and also their terms of use.

When you pay for an order through Etsy, Ravelry or PayPal, they will also hold some information about you. You can see their privacy policies here:

Etsy’s privacy policy, Ravelry’s privacy policy, PayPal’s privacy policy.

How I use your information

When you place an order for a physical item you provide me with your name and postal address which I use to send your order to you. I retain proof of postage for all orders in the hopefully unlikely event that something should get lost in the post. The receipts, which do not contain all of your personal information, are nonetheless all stored securely.

I send out (semi) regular newsletters to those who have joined my mailing list. By joining the list you can expect to receive information such as previews of new stock, to product development, upcoming events and the general news.

If you have contacted me about any of my products or patterns, you can expect to hear from me using the contact information you have provided.

In the unlikely event that I decide to stop rolling around in big piles of lovely yarn and do something completely different, I will contact you first so that you can decide if you still want to receive newsletters from me.

How I store information

Mailchimp hosts details of all members of my mailing list on their secure servers.

I keep an electronic spreadsheet of customers who have bought products from me, and this is solely used for accounting and tax purposes. Only your name, and not contact details or any other information, is held in it (businesses need to keep sales records for at least 6 years). This spreadsheet is kept on my password protected computer, in my house and is not visible to others.

I have access to my Etsy and Ravelry stores, and mailing list, on my smartphone and tablet which do leave the house with me, but again these are both password protected and I never access your details on unsecured public wi-fi where security might be an issue.

Your rights

You can at any time ask me what details I hold on you, and I will happily give you full details free of charge. You also have the right to ask that your details be deleted, amended or transferred. And if you ever change your mind about what information you want me to hold on your behalf, please just contact me.

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